Flexible delivery options are designed to suit your schedule.  

Returns & Refunds

We want you to be happy with your purchase. Click here if you are not entirely happy with your order.

Frequently asked

You may have questions, we are here to help. 

Lighting Guide

Need help with what your lighting? 

Personalised - Framed Art FAQ's

View on your wall in AR viewer
(we currently only support IOS 14 or higher)

Our view on wall AR allows you to try out our artwork in scale, in augmented reality. This is a great way to see what the artwork will look like on your wall at home. These are displayed in all sizes with great detail.

- Line up the bottom circle with the bottom corner of your wall, then tap anywhere on the screen.

2 - Now line up the circle with the other corner, then tap anywhere on the screen

3 - Finally, drag the frame to reposition it on your wall.

That will depend on the space you have to play with. We would recommend using our 'View on wall' viewer to determine the size and scale that suite your space first.

All art prints are packaged securely and dispatched within 3-5 days, delivered to your door ready for your space.

Delivery typically is within 5-7 business days from the order date (this may take longer for international orders).

We endeavor to dispatch your order within 3 days of order being placed, on the rare occasion it can take an additional 1-2 days, due to delays in carrier logistics or extra quality checks before being packaged.

If you wish to cancel your order before it leaves our warehouse please email us immediately. We have a window of 24h in order to do so by sending an email with your order number.

As we offer custom products, after the 24h period has elapsed your order will be in the process of being printed. Please check our terms and conditions for more information.

All returned items must be sent back to our warehouse in the United Kingdom. Please visit Returns with your order number and reason for return. to start the process.

Once registered you will receive an email containing instructions and address details. The responsibility for postage and shipping costs lies with you. Your returned package must be in original packaging and undamaged.

Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or text. 

We ship all prints worldwide, with tracking.

Delivery charges are dependent on the shipment requirements and location. Shipping fees will always be visible on the checkout process before the payment is made.

That is perfectly fine, we want it to be perfect. Before placing your order you can request a design proof confirmation of the print before we start printing.

Lighting & Lamp Shades FAQ's

Ideally the height of the shade will need to be approximately around two-thirds of the height of the lamp stand. It’s important to get the right proportions. A shade that is too tall will not look good, and neither will one that is too short. It will make the lamp look to be out of balance. The switch should not be visible when your lampshade is fitted.

With regards to the width of the shade, start by measuring your lamp base and now double it. In addition, your lampshade should be at least half an inch wider than the widest part of your base. If you’re going to position the lamp in a place where there is not a lot of room, then you should really go for a slightly narrower shade to prevent accidents from occurring in hallways etc. 

All our lampshades measuring less than 80cm in Diameter, will fit a standard bayonet cap (BC) lamp holder and an Edison Screw (E27 or ES) lamp holder by simply removing the converter plug in the centre of the fitting

All our shades are fitted with 40mm (E27 / ES) European ring fittings and fitted with an adaptor for UK fittings (29mm). 

We recommend using low energy lightbulbs or a maximum of 60 Watts. 

Yes. All the lampshades we manufacture have been tested by The Lighting Industry Association and have passed the glow wire test to conform to British Standards for luminaires BS EN 60598-1:2015. Test reports are available on request. 

Each of our ceiling pendant drum shades can be used with a diffuser. The diffuser sits underneath the shade when it is used as a pendant shade, covering the light bulb and diffusing the light. When a diffuser is in place your eye is drawn to the material of the shade rather than bulb. We offer two types of diffuser, a white diffuser with a hole in the centre and a frosted opaque diffuser. Our diffusers are easy to fit and remove, so you can swap and change them as you wish

Yes. So long as the item is returned in the condition it was received, it hasn’t been used and your item is returned with its original packaging, you have up to 14 days to return your item. 



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